• Day-to-day monitoring of key service metrics ensuring we deliver on time, quality systems every day • Manage incidents to ensure that service is quickly restored, root cause analysis completed and full preventive actions put in place • Work effectively across the business, IT and Offshore support teams to ensure speedy resolution to service issues, and that improvement plans are in place • Ensure effective service introduction on new projects, agreeing a clear service model within the design phase of projects, and ensures that new services are properly budgeted. • Build strong relationship with internal IT teams and external service providers. • Give clear and consistent feedback to subordinates and peers to drives service improvements. • Ensure local support team to document and keep operating procedures up-to-date. The Person • Degree holder in Information Systems or related studies • Minimum 6 years experience, of which 3 years experience in IT service, retail background and knowledge is highly preferred • Independent and detail minded • Knowledge of ITIL best Practices • Able to work independently with minimum supervision and able to handle multiple task • A good team player, with strong communication skills to co-ordinate across teams in multiple locations • Project management skills and experience are advantages Competitive remuneration package will be offered
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